Shipping Policy

Estimated Delivery Time

Most Nasness orders are delivered within approximately 7–15 days from the date your order is placed.

This timeframe includes both processing and shipping time.

Delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, customs processing, peak shopping periods, local delivery conditions, or other circumstances outside of our control.

Order Processing

Once your order is placed, our fulfillment team begins preparing it for shipment as quickly as possible.

Processing time is already included within the estimated 7–15 day total delivery timeframe.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Order Tracking

After your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to begin updating after receiving your shipping confirmation.

If tracking has not updated for an extended period, customers can contact: support@nasness.com

Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If an address needs to be changed, customers should contact support@nasness.com as soon as possible.

We will do our best to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.

Nasness cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Delivery Delays

Although most orders arrive within approximately 7–15 days, occasional delays may occur.

• Carrier delays
• Severe weather
• Customs processing
• Peak holiday periods
• Local delivery disruptions
• Incorrect or incomplete shipping information

Lost or Missing Packages

If tracking shows that a package has been delivered but the customer cannot locate it, recommend:

1. Checking around the delivery location
2. Asking household members, neighbors, reception staff, or building management
3. Contacting the shipping carrier for additional delivery details

If the package is still missing, direct customers to: support@nasness.com

Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, customers should contact Nasness within 7 days of delivery.

Ask customers to provide:

• Order number
• Brief description of the issue
• Clear photos or videos showing the problem

Nasness will review the request and provide an appropriate resolution, which may include a replacement or refund.

Discreet Shipping

We understand that privacy matters.

Nasness is committed to handling orders with discretion throughout fulfillment and delivery.

Where supported by our fulfillment partners, orders are shipped using plain outer packaging that does not prominently disclose the nature of the product inside.

International Shipping

Delivery times and shipping availability may vary depending on destination.

International orders may also be subject to customs processing or local import requirements that can affect delivery timeframes.